Navigating a multigenerational workforce while determining future needs sits among the top leadership challenges today.

Attracting and retaining top talent while balancing the lack of formal structure post pandemic is creating a unique need for strategy.

HGA customizes a development plan that will empower you to regain trust, team engagement, and accountability for the application of new skills and knowledge to accomplish your most important objectives.

Even the best efforts to have an amazing culture can get off track.

Managing time and energy with multiple priorities, resolving team conflict, aiming for effective communication, and nurturing authenticity in self and team awareness can be a lot to balance at the same time.

HGA pairs development with mentoring and coaching to build high-performing teams.

There is a natural progression of remarkable teams. Jump the curve using a strengths-based approach.

Great organizations raise the bar to move beyond service, delivering an experience that creates loyalty.

Connection is key because it is all about influence. Becoming the likeable expert and delivering solutions will multiply the speed of trust.

There are no fault lines, delivering service excellence is everyone’s job. HGA partners with you to understand customer needs, and encourage honest customer feedback to set up a framework to measure team performance, setting individual and team goals, and communicating service standards.

Common challenges in the sales industry include trying to build trust virtually, getting in front of decision-makers, struggling with productivity in the face of uncertainty, incorporating social media efforts, standing out from the competition, and keeping prospects engaged throughout the sales process.

HGA empowers individuals and team to use gratitude marketing and relationship selling to increase closing ratios and customer loyalty. Developing a referral treasure chest allows you to network for results. Master the power of persuasive presentations and soft - selling skills to achieve individual and team goals.

Emotional Intelligence for Leaders

Embrace Your Leadership Style

Conflict Resolution Part 1 — YOU

Conflict Resolution — OTHERS

Accountability Creates Results

Essential Leadership Conversations

Improving Performance and Commitment

Next Level Leadership

Culture Creates Morale and Motivation

Transition from Boss to Coach

Innovation and Sustainable Change

Leadership Resilience

and more…

Emotional Intelligence for Teams

Managing Time and Energy with Multiple Priorities

Building High Performing Teams

The Power of Inclusive Teams

Energizing Service and Culture

Building / Rebuilding Team Trust

Navigating Workplace Transitions

Authenticity - Why Being R.E.A.L Matters

Communicating For Results

TEAMWORK

Work It Out - Resolving Team Conflict

The Pinnacle TEAM

and more…

Create A Customer Experience

Connection Is Key

Effective Communication Counts

WIN with People

Use Problem Solving to Transform Complaints

No Fault Lines - It’s Everybody’s Job

Expectations of Excellence

3 Types of Customers and How Not to Lose Them

LEARN for Retention

Empower Your Team

Legendary Service

It’s All About Influence

and more…

Increase Your Closing Ratio

Five Keys to Increase Your Sales Influence

Selling Principles and Practices

Persuasive Presentations

Networking for Results

Relationship Selling

Get to YES
Handling Objections

Soft Selling Skills

Gratitude Marketing

Referral Treasure Chest

There’s FORTUNE in the Follow-Up

plus Sales Mastery - Level 1 (12 more)

plus Sales Mastery - Level 2 (12 more)